| ”Response from Xero: Organisation accounts are locked on the specified payment date …” | Remove or change the lock date applied to your Xero account.See this Xero help article for further guidance. |
| ”Response from Xero: The TaxType Code … cannot be used with account code …” | Check the referenced account within Xero and ensure it’s allocated against an account type that is VAT compatible.See this Xero help article for further guidance. |
| ”Xero: Payments can only be made against Authorised documents” | Check the invoice on Xero for any payments that have already been applied. If a payment has been applied that hasn’t synced to InTouch, please either wait for your automatic payment sync to run or perform a manual sync within your InTouch accounts settings. |
| ”Xero Failure: Account type is invalid for making a payment to/from” | Ensure your Client Control Account within Xero has payments enabled.See this Xero help article for further guidance. |
