"The document is not available to sign"

If a document has been sent to a user for Esignature and they are presented with the following message:

“The document is not available to sign”

This implies the email associated with the Esignature request has not been sent directly from the Esignature task on the matter.

To resolve:

1. If applicable, select Cancel Signature Request within the related task on the matter.

Note

This will cancel the existing signature request and re-activate the Esignature task within the matter.

2. To re-send the Esignature, select Create Signature Request within the related task
3. Follow the process as prompted, ensuring the email is sent directly from the task

Tip

For further guidance on the document Esignature process, please see this help document.